612 W. Duarte Rd., Suite 101
Arcadia, CA 91007
Live Operator: (626) 447-0035
Scheduling (626) 445-4850

Live Operator: (626) 447-0035

Scheduling (626) 445-4850

Live Operator: (626) 447-0035

Scheduling (626) 445-4850

Frequently Asked Questions
Frequently Asked Questions

Frequently Asked Questions

Do you have questions about billing, insurance, or how to best prepare for your exam? The answers to our most frequently asked questions in this section may be just what you’re looking for.

Frequently Asked Questions

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Why do you need my insurance card if I have had services performed in the past?
Do I need to bring an order from my doctor?
Are any preparations needed for my exam?
Why do you need to know if I have had a previous mammogram? Where?
Will my mammogram cause me any pain?
What will take place during my MRI procedure?
Is there any radiation involved with Ultrasound?
Are you able to perform cardiac scoring tests?
Do you accept Medicare assignment?
After my test is completed, who reads my exam?
Who do I call if I have billing questions?
Why did I receive a bill from the hospital and Arcadia Radiology for the same exam?
Why did I have to sign an ABN (Advanced Beneficiary Notice) when my doctor ordered this test?
I do not have insurance. What are my options?
I have insurance, why am I getting a bill?
My primary care physician always writes off my Medicare co-payments and deductibles. Why are you billing me for them?

Why do you need my insurance card if I have had services performed in the past?

We need to verify the information we have on file to be sure it is current and correct for scheduling and billing purposes.

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Do I need to bring an order from my doctor?

Yes. There is pertinent information needed for our schedulers to process your physician's request. A diagnosis/symptom is necessary before we can perform the examination as the radiologist will tailor your exam based on the diagnosis and/or symptoms. If preparation is necessary for your exam we have included this information on the referral form.

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Are any preparations needed for my exam?

If preparation is necessary for your exam we have included this information on the referral form or call our office at 626-445-4850 for any specific questions.

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Why do you need to know if I have had a previous mammogram? Where?

Before the Radiologist interprets your mammogram,he/she compares your previous and current images to evaluate for any changes in your breast tissue. By providing the information as to where you had your previous mammogram, we are able to request that your films be delivered to our office prior to your examination.

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Will my mammogram cause me any pain?

Occasionally there may be some soreness as a result of the compression. The best time to schedule an appointment is one week following your menstrual cycle. If this exam causes some discomfort you can take a buffered aspirin or Tylenol if you're not allergic to either of these medications. We need to use this compression in order to obtain a clearer picture of your breast while using less radiation. The compression is not dangerous, and it does not in any way damage the breast tissue or cause any long-term discomfort.

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What will take place during my MRI procedure?

The technologist will position you on a sliding table making sure you are comfortable for your MRI exam. While your exam is being performed the technologist is able to communicate with you using an intercom. Some patients find it difficult to remain still during certain parts of the examination. If you tend to be claustrophobic or feel confined, a Radiologist can administer sedation to help you through the examination, but you will be required to bring a driver or arrange transportation home.

Depending on the part of the body being examined, a contrast agent may be used to enhance the visibility of certain tissues or blood vessels. During the exam you will experience a tapping or knocking noise, to help disseminate the distraction we offer music for your enjoyment or earplugs for your convenience. 

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Is there any radiation involved with Ultrasound?

No radiation is involved in ultrasound imaging. Ultrasound is a method of viewing the inside of the body through the use of high-frequency sound waves. It is a useful way of examining many of the body's internal organs, including the gallbladder, kidneys, spleen, pancreas, liver, bladder, and the heart.

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Are you able to perform cardiac scoring tests?

Yes. With the installation of our new LightSpeed Volume CT Scanner we are able to perform this exam. This is the best noninvasive test for quantifying coronary artery calcium content. During your exam, you will lie down on the CT table as it slowly moves into the donut-shaped scanner. The scanner takes an image of your beating heart while you hold your breath for approximately 20 seconds. The procedure is fast and painless. The examination requires no injections or preparation. The information acquired during your CT exam is then processed with a cardiac scoring software that evaluates and quantifies the amount of calcium in your coronary arteries. The results will be sent to your doctor for further consultation.

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Do you accept Medicare assignment?

Yes. We accept Medicare assignment. Additionally, we participate in many managed care plans. Check our insurance page to verify if we participate in your plan or feel free to contact our office at 626-445-4850.

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After my test is completed, who reads my exam?

Each procedure is read and interpreted by a board-certified Radiologist; a physician who specializes in medical diagnosis by X-ray. Each Radiologist at Arcadia Radiology is Board Certified by the American College of Radiology and many have advanced specialty training. The Radiologist dictates a report on the findings of the exam and a written copy is sent to your referring physician.

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Who do I call if I have billing questions?

Please call our billing department at 626-698-7200 during the hours of 8:00am - 5:00pm Monday - Friday for any of your billing questions.

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Why did I receive a bill from the hospital and Arcadia Radiology for the same exam?

When you have any radiology procedure performed in a hospital setting, there can be two charges. One of the charges will be the technical component, the test itself. The other charge is for the professional component, the radiologist who interpreted your examination.

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Why did I have to sign an ABN (Advanced Beneficiary Notice) when my doctor ordered this test?

Medicare does not pay for every exam, even those that your physician believes is medically necessary. If Medicare does not believe the diagnostic exam to be necessary for your condition, they will deny coverage. Medicare requires us to notify you if we do not believe they will pay for the test and why. By signing an ABN, you acknowledge we have informed you that you will be responsible for the charge if Medicare denies it.

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I do not have insurance. What are my options?

Please contact our billing office right away. We have a variety of different options available to assist patient without insurance, including payment plans and discounted pricing for uninsured patients.

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I have insurance, why am I getting a bill?

Your insurance may have delayed or denied payment of your claim. Call our billing office for specific information and help with resolving your claim.

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My primary care physician always writes off my Medicare co-payments and deductibles. Why are you billing me for them?

Medicare requires that we bill you for any co-payments and deductibles applied to your claim. It is Arcadia Radiology Medical Group’s policy to comply with all government rules and regulations. If you are having difficulty paying your portion of the bill, contact our billing office for assistance.

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